Updated 20th June 2019
What data do We collect?
We collect the following data provided by the Users on Our Website / Application from time to time:
- Personal Information, which shall have the meaning ascribed to it under Rule 2(1)(i) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as may be amended from time to time;
- Sensitive Personal Data or Information, which shall have the meaning ascribed to it under Rule 3 of the above mentioned Rules;
- The User’s username, password, email address, phone number, full name, address, age, date of birth, sex, nationality, height, weight, city, qualifications, specialty, and registration number. We may also collect the following information about the User’s clinic: its name, full address, GST number (optional), contact number, registration number and its unique number;
- Details about the User’s Patient’s name, age (optional), sex, contact number, patient ID (as may be maintained by the User), date of visit to the clinic, past and present diseases, allergies, treatments, medical history, diagnosis reports, prescriptions and any images of any case sheet containing medical information, or images pertaining to the patient’s reports and prescriptions uploaded by the User, or such other information as may be uploaded / published voluntarily by the User; and
- Information pertaining to the User’s computer and web browser, IP address and device ID.
We may also request for such additional information from the Users as may be required from time to time in order to ensure continuous provision of the services available on the Platform.
Information that is freely available in the public domain or is accessible under the Right to Information Act, 2005 or any other applicable law is not covered within ‘Personal Information’ and ‘Sensitive Personal Data or Information’.
As far as Our remaining Data Subjects are concerned, We may collect data pertaining to them in accordance with the respective contract(s) / agreement(s) entered by Us with such individuals.
How will We use your data?
We collect User data so that We can:
- Provide services and features targeted to meet the User’s needs and to improve his / her experience of Our Website / Application.
- Certain information that may be tracked by Us on the basis of the User’s IP address and behaviour on Our Website / Application will be used for undertaking internal research on User demographics, interests and behaviour to enable Us to understand and cater to such User interests in a better way.
- Contact and demographic information pertaining to such User’s zip code, income bracket, sex, etc. that may be collected by Us in online surveys will be used to customise Our Website / Application and provide the User with services that We believe the User may be interested in availing.
- Records of electronic communications and telephone calls received and made for support or other purposes will be used by Us for the purpose of administration of services, customer support, research and development, and for better assistance to the User.
- We may use the data provided by the User at the time of registration for the purpose of contacting him / her.
- The User’s and his / her Patients’ Personal Data and Sensitive Personal Data will be used for generating alerts, reminders, SMS for medicines and for the purposes of internal record keeping.
- Only anonymised data from the User’s Patients’ Sensitive Personal Data may be used by Us for research and analytics. It may also be used by Us or by a Third Party for any business or commercial purpose including any commercial research and analysis.
- Any matter as would be necessary and essential in the fulfilment of the above functions.
Data pertaining to Our employees, contractors, vendors, interns, associates and business partners will be used by Us to fulfil the purposes of the respective SOW’s / contract(s) / agreement(s) that We may have entered into with such individuals. The personal information obtained from such Data Subjects will be used by Us to provide them with information and services and to help Our personnel better understand the needs and interests of these Data Subjects. Occasionally, We may use the personal information to contact the Data Subjects to complete surveys that are used for marketing and quality assurance purposes.
We may share data collected from the Data Subjects with:
- government agencies that are required to obtain such information under any applicable law; and
- law enforcement agencies, government officials and other third party(ies) in order to co-operate with them to enforce laws relating to intellectual property rights, fraud, other illegal activities, and activities that may expose Us or such Data Subjects to any legal liability(ies).
How do We collect your data?
Such User is required to obtain prior written consent from his / her Patients before uploading or submitting any information pertaining to such Patients on Our Website / Application. Further, he / she shall also maintain such consent so long as he / she avails the services available on Our Platform. We will not be liable for any loss, damages, costs and expenses that may be incurred by the User or any third party as a result of failure on their part to obtain such Patient consent.
How do We store your data?
The computers / servers on which We store personally identifiable information about Our employees, contractors, vendors, interns, associates and business partners are kept in a secure environment. Any and all data that is collected from the Users by Our Company is stored in a secure cloud based platform. Data pertaining and belonging to such Users, which may include personal correspondence in the nature of emails, letters, feedback from other users or Third Parties regarding the User’s activities or posting on Our Website / Application, that may be directly or indirectly collected by Us may be compiled into files or folders that may be specifically created for or allotted to such Users.
We would like to send the Users of Our Website / Application offers and promotions, whether or not based on their previous interests. If the User no longer wishes to be contacted for such marketing or promotional purposes, he / she may opt-out by clicking on the ‘Unsubscribe’ link available at the end of every such promotional communication.
What are your data protection rights?
The Data Subjects are entitled to the following:
The right to rectification: We shall allow the Users to correct, delete or amend their personal information at any time by making such changes on Our user account information page, or by contacting Us. The employees, contractors, vendors, interns, associates and business partners of Our Company may also do so by reaching out to Us. We may make such changes as soon as reasonably practicable.
The right to exit: If the User wishes to delete his / her account or no longer wants Us to use his / her data for the purpose of providing services, the User may contact Us.
Protection from unauthorised access: We will employ generally accepted industry standards to protect your data from loss, misuse and unauthorised access, disclosure, alteration and destruction by members inside and outside Our Company. However, We will not be liable for any security breach that may arise as a result of causes beyond the control of Our standard security procedures.
The right to withdraw consent: User’s patient may withdraw his / her consent with respect to the collection and storage of such patient’s sensitive personal data or information by emailing Us. We shall inform the patient’s doctor(s) and care provider(s) of their withdrawal of consent and consequently, all records that We hold about the User’s patient will be deleted / purged from Our system within ninety days.
What are cookies?
Cookies are data collection devices in the form of small files on certain pages of Our Website / Application which are sited on the User’s hard drive and assist Us in providing customised services that are targeted to the User’s interests and in identifying logged in or registered Users. Some of Our features are available only through the use of such cookies.
- Reviews of Our services that may be provided by the User along with his / her username and certain contact details may be published by Us;
- We are not under an obligation to store, upload, publish or display in any manner content, reviews, surveys or feedback submitted by the User and We may remove such information from Our Website / Application, without cause and/or without giving such User any prior intimation about the same;
- The Users will maintain the accuracy of the information provided to Us and if We reasonably believe that any information provided by such User is or becomes untrue, inaccurate, out of date or incomplete, then We may, at Our sole discretion, terminate the services provided to the User;
- We may retain User information so long as he / she has an active account on Our Website / Application and for the purpose of providing services to him / her. However, We will retain such data only for such period as is legally permissible;
- We do not collect information about visitors to Our Website from other sources such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users;
- The data pertaining to the User and his / her Patients’; and Our employees, contractors, vendors, interns, associates and business partners will be disclosed and transferred by Us to another company in case We are merged with or acquired by such other company;
- We will retain in Our files, information that the User has requested to remove / edit for circumstances such as resolving disputes, troubleshooting problems and enforcing Our terms and conditions. All of the User’s personally identifiable information is not completely removed from Our databases due to technical and legal constraints, including stored ‘back up’ systems. We shall not use or disclose to third party(ies) any such personally identifiable information pertaining to the User and his / her patients after we receive the aforementioned requests from them.
The User will indemnify Us in any suit or dispute brought against Us by any third party in relation to disclosure of Personal Information by the User to third parties either through Our Website / Application or otherwise and his / her use and access of Our Website / Application, and resources of third parties. We will not be liable for any actions of third parties with regard to the User’s Personal Information which the User may have disclosed to such third parties.
How to contact Us?